There is a requirement regarding absence and substitution handling:

When creating an open deviation/task, it should be visible if the “Assigned to” person is currently absent (e.g., on vacation) and who their substitute is.

Currently, some departments have implemented their own pragmatic workarounds to manage this situation.

Suggested Solution:

Allow Insite LMS users to set up personalized absence notes that can automatically post a reply to newly created items within a defined period (e.g., from–to).